Overview

At Broad Men, your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, we’re here to help.

Return Eligibility

  • Returns must be initiated within 14 days of receiving your order.

  • Products must be unused, unopened, and in their original packaging.

  • We do not accept returns on sample sizes or promotional items unless they arrive damaged.

Non-Returnable Items

  • Opened or used perfumes.

  • Items marked as final sale.

Damaged or Incorrect Items

If you received a damaged, leaking, or incorrect item, please contact us within 48 hours of delivery. We will replace the item or offer a full refund, including shipping costs.

How to Initiate a Return

  1. Email our support team at [info@broadmen.com] with your order number and reason for return.

  2. Wait for a confirmation email with return instructions.

  3. Pack the product securely and send it to the address provided.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refund Process

  • Once your return is received and inspected, we will notify you via email.

  • Approved refunds will be credited to your original method of payment within 5–7 business days.

  • Shipping costs (if applicable) are non-refundable.

Exchange Policy

Exchange or Replacement will be delivered with in 5 to 10 business days.

Need help?

Contact us at info@broadmen.com for questions related to refunds and returns.